General Terms and Conditions

These General Terms and Conditions of Sale apply to all orders placed through the Michelle Melbourne website. By placing an order on our site, the customer acknowledges having read these conditions and accepts them without reservation.

1. Scope

These conditions govern all sales made by Michelle Melbourne to its customers via the website. Any order implies full and unconditional acceptance of these General Terms and Conditions of Sale.

2. Product Information

We make every effort to provide accurate and up-to-date descriptions of our products. However, typographical errors, omissions, or inaccuracies may occur. Product photos are provided for illustrative purposes only and are not contractually binding.

3. Orders and Payments

  • Orders are processed only upon receipt of full payment.
  • Available payment methods may vary depending on the customer's country of residence.
  • It is the customer's responsibility to verify the availability of the payment methods offered for their location before finalizing their order.
  • Michelle Melbourne reserves the right to refuse or cancel any order in the event of suspected fraud or payment anomaly.

4. Processing and Delivery

  • Processing time: 1 to 3 business days
  • Estimated delivery time: 3 to 7 business days (depending on destination)
  • Orders are shipped directly from our suppliers, located primarily in China, as part of our logistics model.

Delivery times are provided as an estimate and may vary due to factors beyond our control (customs, carriers, periods of high demand).

5. Returns and Cancellations

The conditions relating to returns, refunds, and cancellations are detailed in our Return Policy, available on our website. We invite customers to read it carefully before submitting any request.

6. Liability

  • Michelle Melbourne cannot be held responsible for losses or damages occurring during transport when tracking indicates that the package has been delivered to the address provided by the customer.
  • The customer is entirely responsible for the accuracy of the delivery information provided at the time of ordering.
  • In the event of an address error, no refund or reshipment can be guaranteed.

7. Intellectual Property

All content on the website (texts, images, logos, graphics, design) is the exclusive property of Michelle Melbourne. Any reproduction, use, or distribution, in whole or in part, without prior written authorization is strictly prohibited.

8. Complaints Procedure

Any complaint may be submitted in writing to the following address: 📧 info@michellemelbourne.com

We are committed to handling requests within a maximum of 5 business days.

9. Applicable Law

These General Terms and Conditions of Sale are governed by Australian law, including the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010. In the event of a dispute, an amicable resolution will be sought before any legal action is taken. Any unresolved disputes shall be subject to the jurisdiction of the courts of Australia.