Shipping Policy
At Michelle Melbourne, we do everything possible to ensure your order is processed and delivered in the best conditions. Below you will find all the information regarding our shipping and delivery policy.
Processing Time
- Orders are processed within 1 to 3 business days after payment confirmation.
- Once the order has been shipped, the customer receives a confirmation email containing tracking information (track & trace).
Delivery Times
- The estimated delivery time is 3 to 7 business days, depending on the destination.
- These times are provided as an estimate and may vary due to:
- peak demand periods,
- customs inspections,
- carrier-related delays.
Michelle Melbourne cannot be held responsible for delays beyond its control.
Shipping Method and Order Origin
- All orders are shipped directly from our suppliers, located in China, as part of our logistics model.
- Depending on the delivery country, customs fees, taxes, or import duties may apply. Any such charges are the responsibility of the customer.
Shipping Costs
- Shipping costs are clearly indicated at checkout.
- The amount depends on the weight of the parcel, the destination, and the selected delivery method.
Shipping Liability
- When tracking indicates that the parcel has been delivered to the address provided, responsibility lies with the customer.
- The customer is required to carefully verify the accuracy of the delivery address before finalizing their order.
- Any address error must be reported within 24 hours of placing the order. After this period, no modifications can be guaranteed.
Contact
For any questions regarding shipping or delivery, our customer service team is available: 📧 info@michellemelbourne.com